Costa Blanca

In Elche, complaints against banks and insurers have increased by 50%

In Elche, claims against financial institutions and insurers rise by 50% annually as a result of inadequate information provided at the time of contracting, subpar service, or simply the customer’s failure to carefully read the conditions and believing the coverage does not align with what they agreed to.

Out of almost twenty sectors examined by the Oficina Municipal de Información al Consumidor (OMIC), banks and insurance businesses were among the five most unsatisfied, with 135 and 147 complaints against them, respectively, during 2024. The office head, Torcuato Saavedra, explains some details that cause insurers to misunderstand, like the requirement that the customer cancel a service at least one month prior to the policy’s expiration date. “Unfortunately, consumers are not always well informed or we don’t read everything when signing a contract and we don’t realise it,” he says.

Battle of the numbers

They caution you that the insurer will eventually demand payment of that premium for failing to provide legal notice if you chose to return the receipt instead. Conflicts between the two parties frequently occur here, and many people end up having two insurance plans for a year “because things weren’t done properly,” the technician says. The “number wars” between insurers and the dearth of information some businesses provide to entice customers are additional causes of complaints.

There were 1,971 enquiries and 1,438 complaints filed with the OMIC last year; these numbers are declining, having decreased by almost 20% from 2023. According to Saavedra, this tendency may be explained by the fact that consumers are growing more conscious while making purchases and businesses are getting more professional.

The most criticised are telephone providers.

With a total of 265 complaints last year, telephone companies continue to dominate the complaint landscape, as they have for years. Failure to comply with sales conditions is one of the primary causes. “Because what people don’t know is that when you port your phone number, you’re transferring both your landline and mobile numbers, but internet and television services aren’t ported, and the user has to request cancellation; the company can’t.” Previously, complaints were primarily about mobile phone contracts, but now landlines have issues with related services like internet and television.

Because of this, the office advises users to always ask for a copy and to carefully study contracts, “even if they are very tedious,”

The profile of the plaintiff

When commercial visits to homes were permitted, the elderly were the most common application profile because they felt betrayed at home. The population seeking protection from the OMIC is typically between the ages of 36 and 64, and the range has expanded with the advent of new technologies.

Internet-based purchasing

In a single year, 206 more complaints are categorised as “other goods” by this municipal agency. The office claims that the majority of these complaints centre on disagreements about internet transactions, which are likewise becoming more frequent. In order to make sure that the company they are transacting with on a marketplace is the one displayed on the screen and that it is based in Spain or the European Union, they advise customers to review the legal notice or privacy policy before making a purchase.

Festivity

In honour of World Consumer Rights Day, the OMIC and the Department of Consumer Affairs held an information booth in Plaza de Baix this Friday to provide the residents of Elche with free consumer advocacy, training, and advice.

The area’s edil, Inma Mora, accepted the work I do to address the needs and concerns of both consumers and establishments. Taking into consideration that this space, which has six professionals after being reinforced recently with two more technicians, provides consumers with pautas referring to the regulations in effect at the time of purchase or that must be followed by those products to ensure that the consumer has no issues.

Advice Saavedra explained that the focus of this year’s attention has been on helping merchants and distributing hojas of preceptive reclamations that must have all the establishments at the customers’ disposal.

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Costa Blanca

Consum announces the opening of new stores in Aldaia, Alaquàs, Sueca, Xàtiva, Massanassa and Torrevieja

Consum expands its operations in the Valencian Community and announces the opening of additional stores in six towns throughout Valencia. The Valencian cooperative’s comprehensive network of supermarkets in the region is further enhanced by these new openings.

New Consum stores are scheduled to open in Valencia in 2025

The following are the new stores that Consum will establish in the towns of Valencia:

Alaquàs

Aldaia

Massanassa

Sueca

Xàtiva

Torrevieja (Alicante)

Three of the stores that were acquired from Kuups last year have enabled the establishment of some of these new supermarkets. These have already been assigned an estimated opening date:

Massanassa (C/ Medi Ambient), which is scheduled to commence operations at the conclusion of May.
Alaquàs (Av. Blasco Ibáñez) and Aldaia (Av. Miguel Hernández) will launch under the Consum brand in the middle of the year.
Consum intends to maintain its pace of establishing 53 new supermarkets in 2025, including 18 of its own stores and 35 Charter stores, as well as to execute 31 renovations and expansions.

In 2024, Consum achieved revenues of €4,707.03 million, a 7.3% increase, and profits of €108.7 million, a 7.5% increase from the previous year. These figures substantiate the business model advocated by the Valencian cooperative, which is founded on price competitiveness, a diverse selection of leading brands without sacrificing the quality of its own brand, and a steadfast dedication to ensuring customer savings through discounts and gift vouchers. More than €62.2 million has been allocated to this initiative.

Antonio Rodríguez Lázaro, the CEO of Consum, stated that “these results are indicative of the dedication of our entire team, the confidence of our customers, and our capacity to adjust to change while maintaining our commitment to sustainability and innovation.”

It maintained its sixth position in the national classification of distribution companies by surface area throughout the year, increasing its market share by 0.1% to 4.7% of the national market. Nielsen reports that its market share by sales in its area of influence is 13.45%.

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The El Raso, Guardamar celebrates with a Tapas Route and concerts between May 15th and 17th

The programme for the third edition of the Guardamar del Segura City Council’s festivities has been unveiled in collaboration with the residents’ association of the El Raso Urbanisation, an area that is home to a significant number of international residents.

Between May 15th and 17th, the El Raso Urbanisation will commemorate its festivities with a Tapas Route and concerts. The festivities will take place on Thursday, May 15th and Friday, May 16th, and will feature an International Tapas Route featuring twelve establishments, which is two more than the previous year. María Venerdi, the Councillor for Festivals, has announced that participants will be able to experience tapas and a drink for 3.50 euros. Additionally, participants will have the opportunity to participate in a drawing for a variety of rewards and vote for their preferred tapa on the “Tapaporte.” Last year’s edition saw the sale of over 7,000 tapas, as emphasised by the local organisers.

José Luis Sáez, the mayor of Guardamar, has emphasised the significance of “neighbourhoods becoming increasingly integrated into the dynamics of the municipality,” and he has noted that this event has “consolidated itself and become a great gastronomic celebration for the municipality.”

The city council will also offer a transport service that will travel to all participating venues in order to simplify the process of travelling.

Auditorio del Campo will host a grand celebration on Saturday, May 17th, commencing at 6 p.m. The event will feature a variety of musical groups, including the Costa Blanca Singers, who will serve as the opening act.

The charitable nature of these festivities has been emphasised by the Guardamar councillor for Festivals. The El Raso festival committee has sold T-shirts for the Tapas Route at a price of 10 euros. The proceeds of these sales, in addition to those from the bar service on the 17th, will be donated entirely to charitable causes, including the ‘El Milagro de Ver’ Foundation, which is dedicated to enhancing eye health in developing countries, and to those impacted by DANA in Valencia.

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Costa Blanca

Elche joins the national protests for Palestine on May 10th

Tomorrow, Saturday May 10th, the Elche Palestine Solidarity Committee has scheduled a demonstration in accordance with the national mobilisations under the slogan “Move for Palestine.” The march will commence at 7:00 p.m., and the rally will be held at the Chimeneas de L’Algeps in Elche at 6:30 p.m.

The initiative aims to denounce the situation in Gaza and Palestine as a whole, and to encourage citizens to demonstrate their solidarity and demand genuine action to halt the violence. The Elche Palestine Solidarity Committee extends an invitation to all individuals, irrespective of their gender or age, to participate in this collective demonstration.

As part of a coordinated campaign to increase awareness of the situation in Palestine and demand an end to the violence and occupation, this mobilisation is one of a series of demonstrations that have been organised in various cities throughout Spain.