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Usage of Alicante’s “Pick up by Appointment” of unwanted household goods increases by 29%

Alicante Pick Up by Appointment

Thanks to Netial’s appointment-based service, a total of 2,561 items were collected from the streets between January 19th and February 19th by the Alicante City Council and Netial, the company that provides the cleaning and refuse collection service. This figure is in stark contrast to the 1,981 items that were removed in December, a 29% increase. The “Let’s Make Alicante Cleaner” campaign, which was initiated on January 16th, was intended to involve the public in the maintenance of Alicante’s public spaces and streets. Subsequently, this figure was achieved.

Manuel Villar, the Councillor for Street Cleaning and Waste Management, expressed his appreciation for the “positive response to the campaign and the collaboration of the people of Alicante on such a necessary issue as requesting the collection of belongings from Netial via WhatsApp on the website www.tuhacesalicante.com, which has had a great influence on the awareness campaign we are running.”

The collection of possessions increased by 29% from 1,981 in December to 2,561 in February through Netial’s notification or appointment service, as compared to December 2024.

This service is designed to prevent the abandonment of personal belongings in dumpsters or on the street, thereby maintaining the cleanliness of municipal streets and preventing large objects from obstructing public spaces.

Using this appointment-based service, the City Council and Netial removed 23,036 items from public streets in 2024. The total number of items collected on the street without an appointment is significantly higher. Consequently, one of the primary objectives of this campaign is to motivate residents to utilise this service more frequently and to refrain from leaving furniture and appliances on the street without any prior notification.

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Contact via telephone or text message

This service is a specific emphasis of the “Let’s Make Alicante Cleaner” campaign, and it is available to citizens at no cost for the disposal of furniture, appliances, mattresses, or any other large items.

In reality, one of the messages and its corresponding poster pertain to the collection of belongings and refer to the appointment service for the collection of belongings. The poster includes the telephone number to contact via WhatsApp: 670 086 411. Additionally, this service may be accessed by dialling the toll-free number 900 729 729.

Netial offers the service on a daily basis, and the procedure is straightforward. The initial stage involves sending a WhatsApp message or making a phone call, while the subsequent step involves processing the request. The date and time of collection will be determined during this phase. Please be advised that items must be deposited in the adjacent container on the street, which is provided by the citizen, between the hours of 9:00 p.m. and 11:00 p.m. on the designated day.

Citizen collaboration

Netial is requesting public assistance to prevent the obstruction of access to the container by objects that have been deposited in its vicinity.

“The free household goods collection service is an efficient solution for managing this type of waste, while also promoting the habit of caring for one’s environment,” according to the company that provides cleaning and refuse collection services in Alicante.

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Costa Blanca

Couple jailed for robberies using the “hug” method in Malaga and Alicante

The Guardia Civil has arrested a man and a woman, both 38 years old, for allegedly committing six crimes in Malaga and Alicante using the “hug” approach. After appearing before a judge, they were ordered to be held in custody.

On May 1st in Calpe (Alicante), police from the investigation area of the town’s main post saw a suspicious car driving at a low speed. The vehicle’s occupants were particularly interested in older folks passing through the region.

Given these odd conditions, investigators checked the vehicle’s database and determined it was associated with previous crimes. They then identified the occupants, verifying that each had an arrest warrant for a robbery committed weeks earlier in Marbella, according to a Guardia Civil statement.

Key information concerning the arrest:


A 38-year-old man and woman were arrested for six crimes in Malaga and Alicante.
They employed the hugging approach to perpetrate crimes.
They have been linked to a violent robbery in Marbella.
The embrace technique is a frequent practice among organised crime groups.

A couple arrested for robbery with the hug method


While police were conducting the arrest, it was discovered that the same couple had committed a theft in Calpe, stealing two gold chains from a tourist by fondling and personal contact. A thorough examination linked them to four other similar events since April.

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Significant economic damage


Several high-end watches were violently robbed in Jávea, Pilar de la Horadada, and Marbella. Jewellery and watches were also stolen in La Nucía, Calpe, and Pedreguer. The anticipated financial loss surpasses €140,000. Both detainees were taken before Denia Investigating Court No. 2 and sentenced to prison.

Criminal organisations’ methods of operation


The hug method is a popular tactic among organised travel groups.
They prefer elderly persons or those in vulnerable positions as their victims.
They distract their victims with phoney gestures of affection before stealing things.


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Costa Blanca

Woman dies after being struck by a train while crossing the track in Villena, Alicante

One person died yesterday, Monday May 12th after being struck by an Intercity train travelling from Valencia to Cartagena in Villena (Alicante) while crossing an unauthorised point, according to Renfe sources. The main hypothesis is suicide, although the circumstances are still being clarified, according to sources.

According to Guardia Civil sources, the call to 112 was received around 5:00 p.m., and the body was recovered at 7:00 p.m.

Renfe reported that the incident happened at 4:57 p.m. and involved five trains. As a result, an alternative bus route has been established for medium-distance trains. Service resumed at 7:15 p.m.


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Costa Blanca

Torrevieja amusement park will stay at Antonio Soria Park for another year

Torrevieja City Council and the Torrevieja Fair Traders Association (ATIF) released a joint statement yesterday afternoon, Monday May 12th. Federico Alarcón, Councillor for Public Space Use, Openings, and Activities, declared that the fair would remain in Antonio Soria Park for another year.

The prospect of transferring the amusement park to Torrevieja’s waterfront for the months of July and August was discussed. However, the statement clarifies that after considering the feasibility and potential effects, it has been decided to remain in this temporary site.

The fair’s attractions reopened in June 2023, following a more than six-month absence, but at a different location, Antonio Soria Park. Since they are already losing revenue as a result of being away from their typical location, they have contemplated remaining put to ensure their return in 2026.

According to their study, returning during the summer months would disrupt development work on the port’s new recreational area, delaying its completion and, as a result, the amusement park’s return. The decision was made by an absolute majority of the association’s members.


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