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In 2024, the Emergency Department received over 250,000 calls from Alicante

112 Mobile Call

In 2024, the province of Alicante’s Emergency Information and Coordination Centre (CICU) received 259,869 calls from residents seeking emergency assistance or medical attention. This number supplements the 350,958 in Valencia and 79,529 in Castellón that are managed by this agency, which answers to the Ministry of Health. In the Valencian Community, around 690,356 calls were received overall.

The CICU reports that 237,515 calls, or 34.4% of the total, were for a health emergency, and 102,464 calls, or 14.8% of the total, were for a medical emergency. Additionally, 181,549 calls, or 26.2%, were for urgent unsupported and secondary medical transport (between hospitals), and 10.9% of calls were for medical consultations, precisely 75,537. The remaining 101,928 calls, or 14.7% of the total, were related to alerts or consultations on incidents of some kind.

As a result, the number of calls received at the CICUs has increased by 2.4% in comparison to the prior year. Of the 637,756 calls in 2023, 342,641 were for incidents in Valencia, 249,313 in Alicante, and 81,802 in Castellón, according to the data.

Similarly, in 2024, there were an average of 1,886 calls per day in the CICUs, compared to 1,846 calls per day on average in 2023.

In order to address any urgent or emergency health situation that may arise in the Valencian Community, the Department of Health’s Emergency Information and Coordination Centres are manned by medical coordinators, nursing staff, announcers, and health documentation technicians around-the-clock, every day of the year.

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Everyday medical transportation


In order to provide medical transport in response to these emergency requests, the Autonomous Community’s emergency medical trucks were frequently called upon. In actuality, the province of Alicante performed 144,933 services.

Overall, 398,672 transfers were made across the three provinces. In addition to those in Alicante, there are 56,344 in Castellón and 197,395 in Valencia. This averages 1,089 transfers per day. When an emergency occurs, the CICU requests the mobilization of the most appropriate healthcare resource based on the type of emergency, taking into account the priority of the call or the underlying pathology. Thus, for emergency care, the Emergency Medical Assistance Service (SAMU) units performed 68,794 services, representing 188 daily mobilizations.

The Nursing Advanced Life Support (ALS) vehicles performed 5,376 operations, with an average of 15 daily services. For their part, Basic Life Support (BLS) units performed 288,449 calls throughout the year, with an average of 788 calls per day. And in the case of non-assisted transport ambulances, which typically transport patients, they performed 36,053 calls, representing an average of 99 calls per day.

Tips in case of an emergency

The CICU has reminded everyone that in the event of any medical emergency, the emergency number 112 must be called immediately. They insist that it is essential to remain calm and respond quickly and concisely to the brief questionnaire provided by the operators to ensure optimal management of the call. It is also important to provide the precise address of the location of the emergency, indicate the sex and approximate age of each patient, as well as any other known information (illnesses or medical history) in order to facilitate medical care.

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Costa Blanca

In Torrevieja and Murcia, 158,000 ecstasy pills and 15 kilos of drugs seized

Torrevieja Murcia Drugs

Thirty-three arrests, 158,000 ecstasy tablets, ten kilogrammes of speed, two kilogrammes of cocaine, three kilogrammes of crystal meth, 40,000 euros, two firearms, and a tablet-forming machine for pill production. Several phases of an anti-drug operation were conducted by the National Police of Murcia, culminating in the arrest of five individuals and the thwarting of a transaction involving over one hundred thousand ecstasy pills in Torrevieja at the end of last February. The officers employed their service weapons to apprehend the traffickers.

The investigation, which has so far yielded 33 convictions in municipalities in the Region of Murcia and Torrevieja, is being overseen by a Cartagena court. However, the case remains unresolved, and the police are currently in the process of identifying additional suspects. The court in Cartagena ordered that all five of the individuals arrested in Torrevieja be detained in pretrial detention.

The Torrevieja operation occurred at the end of February last year. The National Police were pursuing a suspect from Cartagena whose vehicle had been geolocated with judicial authorisation. Officers monitored this individual, who goes by the alias Peter, as he arrived at the open-air parking lot of a Torrevieja supermarket. They also observed his interactions with other individuals who arrived in various vehicles.

The surveillance was augmented by additional police officers after the officers observed a consistent flow of individuals between the parking lot and a café. Later, an unknown individual arrived at the scene in an Opel Vectra, received directions, and proceeded to a residence on Calle Santa Petra in Torrevieja. Upon arrival, two individuals exited the vehicle, entered the residence, and emerged seconds later with a large bag and two suitcases.

The Opel Vectra continued to drive under the watchful eye of the authorities and subsequently proceeded to Calle Ciprés in the Torrevieja district of La Mata. It entered an underground garage, and a few minutes later, the suspect from Cartagena, who was being observed in the supermarket parking lot, and several other individuals departed in multiple vehicles and proceeded to Calle Ciprés.

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Upon reaching Calle Ciprés, they parked outside the garage and the occupants of the vehicles exited. The driver of the Opel Vectra emerged from the underground garage shortly thereafter. After momentarily conversing with Peter and another individual, he entered the parking lot, while the remaining individuals remained on the street, serving as counter-surveillance.

One of the officers on patrol was able to enter the garage through a pedestrian access door and he observed the Opel Vectra’s trunk being tampered with. Peter and his companion exited the garage and hastily made their way to his vehicle a few moments later. The officers were observed by those conducting counter-surveillance while they were attempting to follow Peter.

One of them began to flee, exclaiming, “Run, police, run!” At that moment, Peter extracted a bag from his private parts that contained 91 ecstasy pills of varying colours and logos, including Porsche and Philipp Plein, and flung it to the ground in an attempt to flee in his vehicle.

The plainclothes officers identified themselves as police officers; however, all parties involved obeyed the investigators’ warnings and fled. One of the officers was wounded during the suspects’ attack, and the investigators fired warning bullets to prevent their escape.

The police operation led to the arrest of five individuals, and a search of the car parked in the underground parking lot yielded just over 100,000 ecstasy pills of the same variety as those confiscated from Peter outside. Subsequently, the police conducted further investigations in Torrevieja and confiscated an additional substantial quantity of ecstasy.

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Costa Blanca

Car catches fire at a petrol station in Elche

Elche Van Fire

On Monday, March 17, at noon, a small van set alight in the vicinity of the petrol station pumps on the road from Santa Pola to Elche, at the exit from the EL-20 highway.

The Provincial Consortium has dispatched two fire personnel to extinguish the fire that has consumed the vehicle.

Fortunately, the fire crews’ prompt response prevented the fire from encroaching on the petrol station premises, thereby preventing a potentially hazardous situation. Consequently, only material damage was documented.


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Torrevieja Hospital call for reinforcements: “It’s overwhelmed, there are patients in the hallways”

Torrevieja Hospital

The SATSE Nursing Union reports that the emergency department at Torrevieja University Hospital is “overwhelmed,” resulting in a surge in the number of nurses. Patients are being treated in hallways and waiting rooms.

The union has released a statement that condemns the “serious staff shortage in the emergency department, a problem that has persisted since the beginning of 2024 and remains unresolved.”

They assert that the situation has only deteriorated since that time. “We’re not asking for a fix, but rather a structural increase in the nursing staff to guarantee quality care for patients and decent working conditions for professionals,” the organisation asserts.

Emergency Department personnel at Torrevieja University Hospital continue to be “overwhelmed.” They further state that the current situation involves a “insufficient number of nursing professionals to guarantee adequate care,” as two patients are being treated in the same treatment room (box), while others are being treated in the hallways and others are receiving treatment in the same waiting room.

“The workload is at an unsustainable level, and it is unlikely that the situation will improve in the upcoming weeks,” they lament.

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They are now concerned that the pressure on nursing and nursing staff will be further exacerbated by the advent of Easter and summer, without any reinforcement. This could potentially jeopardise the safety of patients and the occupational health of workers.

They discovered that the hospital is experiencing a staffing deficit in emergency shifts, with a shortage of between 14 and 17 nurses Monday through Friday and between 15 and 18 on Saturdays, Sundays, and holidays, after comparing the staffing standards and recommendations established by the Ministry of Health. Moreover, the TCAE staff shortage is approximately 7 to 10 positions during the week, and 8 to 11 positions on weekends and holidays.

“Despite the seriousness of the situation, we have not received any response from the hospital management,” according to SATSE. In light of the absence of solutions, a second request was submitted on July 11th, 2024, for a psychosocial risk survey to evaluate the health effects of work overload on Emergency Department personnel. However, the request was not resolved.

Although they assert that the department’s management has increased the physician ratio in the emergency department, they have not done the same for the nursing ratio, which is responsible for administering patient treatment and providing front-line care.

The quality of care is being directly impacted by the shortage of nurses, which is the primary concern for healthcare workers. It is “essential” to increase the nursing personnel to ensure that all patients receive adequate care.

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Fearless Juan and the Haunted House
January 11, 2025    
17:00 - 18:30
A children’s musical will take to the stage of the Torrevieja Municipal Theatre, in which the Martin family is worried. Their son, Juan, doesn't know [...]
Bryan Adams in Concert in Seville
January 16, 2025    
21:00 - 22:30
Bryan Adams is a Canadian singer and songwriter and has a reputation as one of the most exciting live musicians in the world. His songwriting [...]
Bryan Adams in Concert in Valencia
January 19, 2025    
21:00 - 22:30
Bryan Adams is a Canadian singer and songwriter and has a reputation as one of the most exciting live musicians in the world. His songwriting [...]
TARAB - Film Symphony Orchestra in Murcia
January 24, 2025    
20:00 - 22:00
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Murcia on 24 January 2025 at the Victor Villegas Auditorium. The [...]
TARAB - Film Symphony Orchestra in Alicante
January 25, 2025    
11:30 - 13:30
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Alicante on 25 January 2025 at the ADDA, with 2 shows [...]
TARAB - Film Symphony Orchestra in Cartagena
January 26, 2025    
18:30 - 20:30
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Cartagena on 26 January 2025 at the Batel. The ecstasy of [...]
Priscilla, Queen of the Desert - The Musical in Murcia
January 30, 2025 - February 2, 2025    
All Day
From the silver screen to the stage, via a big silver bus, Priscilla, Queen of the Desert comes to Murcia with the Spanish stage show [...]
Events on January 11, 2025
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