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An AI chatbot will be implemented in Benidorm to help communication between residents and tourists

Chatbot

A chatbot that is assisted by artificial intelligence (AI) to enhance communication and access to resources and services for both residents and travellers, through a regular and harmonised open procedure is proposed by Benidorm Council. The council will advertise this project for tender as part of the initiatives outlined in the “Benidorm Vision 360” Sustainable Tourism Destination Plan. The project’s basic budget is €327,349.58, according to Mayor Toni Pérez.

The mayor of the tourist capital of the Valencian Community stated that the objective of the development of this chatbot is to “provide information and assistance efficiently and accessibly through a conversational virtual assistant, implementing advanced artificial intelligence technologies.”

As stated in the tender documents, this virtual assistant must “provide detailed and up-to-date tourist information on local attractions, events, and services; facilitate interaction with municipal services, ensuring accessibility and multilingualism; integrate with the City Council’s existing digital platforms to optimise the user experience; and ensure informational consistency.” Additionally, it must ensure that this solution is scalable, allowing for its future evolution and integration with other municipal tools.

The mayor emphasised the “improvement in information, experience, and user satisfaction” that this tool will provide to the City Council. A chatbot enables “real-time responses to queries about transport, accommodation, tourist attractions, cultural events, municipal procedures, and environmental information,” providing citizens and tourists with a dependable tool that can be accessed from any internet-connected device.

A variety of languages


It also enables the dissemination of information that is more inclusive, accessible, and multilingual, which is “essential for Benidorm due to the large influx and diversity of tourists it attracts.” Lastly, this tool will also facilitate the advancement of transparency and citizen engagement, as well as its integration with the DTI Platform and other municipal open data systems. This will enable the City Council to refine its tourism, cultural, and environmental strategies by generating metrics and indicators based on user interaction with the ‘chatbot’ and orienting them towards the genuine needs of the community and visitors.

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Costa Blanca

Moldovan mobster arrested in Torrevieja

A 37-year-old Moldovan male has been taken into custody by the Guardia Civil in accordance with an Italian European Arrest Warrant (EAW). Known as “thieves in law,” the detainee belonged to the Russian-Soviet criminal organisation VOR V ZAKONE, which was committed to committing significant crimes.

The arrest happened on February 28th in Torrevieja while Guardia Civil officers were performing a public safety duty. While on patrol, they spotted three people on a restaurant terrace and saw one of them attempting to hide after spotting them. The officers became suspicious of this behaviour and went on to identify him.

After doing technical examinations, the authorities concluded that the person’s Romanian passport, which was of excellent quality, was a fake. After being detained and brought to government facilities, his fingerprints were recognised, proving his identity.

On March 2th, 2022, the Verona Criminal Court sentenced the detainee to 11 years in prison for international criminal conspiracy offences of a mafia nature. The detainee was a member of the VOR V ZAKONE organisation, which was committed to committing crimes against people and property using mafia-style intimidation, threats, and violence.

The man had been hiding in Spain since the sentencing, using fictitious paperwork to evade discovery. To ascertain whether the fugitive has committed crimes in Spain, the Guardia Civil is still looking into the matter.

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The detainee was taken to the Court of First Instance in Torrevieja, where he was ordered to be detained until his extradition to Italy.

The Guardia Civil underlines its commitment to combating international crime and deals another blow to organised crime with this operation.


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Costa Blanca

Alicante to Seville daily with new Ryanair schedule

Ryanair Alicante

During the summer of 2025, Ryanair will run daily flights between Alicante and Seville.

The company plans to connect the two cities on a daily basis from today, March 27th, until October 25th. This year, the connection is strengthened with a flight every weekday, in contrast to the 2024 summer season when the route ran six days a week (with double frequency on Sundays and no flights on Wednesdays). Additionally, Ryanair plans to launch eight weekly flights in April 2025, with the addition of a second daily frequency on Saturdays.

Reaching 125,581 passengers in 2024, the link with Seville, the capital of Andalusia and Spain’s fourth most populous city, saw stratospheric growth. Compared to 2023, when the route carried 58,361 people between the two cities, this number marked a 115% increase.

A potential increase of frequency on the Alicante-Elche and Seville route has not been ruled out, and Ryanair will soon release its 2025–2026 winter schedule. Given the ongoing increase in demand on this route, the Irish airline may be planning to improve connection, as it ran five weekly flights during the previous winter season.


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Benidorm could start fining illegal tourist properties by Easter

Spanish Homes

Since the formal transfer of authority is anticipated to take place next week, Benidorm may start immediately fining unlawful tourist accommodations as early as Easter. Marián Cano, the Regional Minister of Innovation, Industry, Commerce, and Tourism, made this announcement as an indication of the advancements made in working with local councils to keep an eye on the tourism industry’s underground economy. The city councils of Alicante, Castellón, Elche, Torrevieja, and Benicarló are among the other municipalities that have stated their intention to take on this responsibility. This progress has already been formalised in Valencia, where the transfer of powers has been completed and all the procedures are prepared for approval next week in Benidorm.

In her response to a parliamentary question, the Nuciera councillor discussed the issue in Les Corts and stressed that the new tourism inspection plan “is not a continuation of the previous one, but rather an improvement that introduces more effective measures, strengthens institutional collaboration, and better responds to the needs of the sector.” She stressed cooperation with local governments in this regard in order to provide “more effective inspections and a swift response to irregularities.”


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Fearless Juan and the Haunted House
January 11, 2025    
17:00 - 18:30
A children’s musical will take to the stage of the Torrevieja Municipal Theatre, in which the Martin family is worried. Their son, Juan, doesn't know [...]
Bryan Adams in Concert in Seville
January 16, 2025    
21:00 - 22:30
Bryan Adams is a Canadian singer and songwriter and has a reputation as one of the most exciting live musicians in the world. His songwriting [...]
Bryan Adams in Concert in Valencia
January 19, 2025    
21:00 - 22:30
Bryan Adams is a Canadian singer and songwriter and has a reputation as one of the most exciting live musicians in the world. His songwriting [...]
TARAB - Film Symphony Orchestra in Murcia
January 24, 2025    
20:00 - 22:00
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Murcia on 24 January 2025 at the Victor Villegas Auditorium. The [...]
TARAB - Film Symphony Orchestra in Alicante
January 25, 2025    
11:30 - 13:30
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Alicante on 25 January 2025 at the ADDA, with 2 shows [...]
TARAB - Film Symphony Orchestra in Cartagena
January 26, 2025    
18:30 - 20:30
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Cartagena on 26 January 2025 at the Batel. The ecstasy of [...]
Priscilla, Queen of the Desert - The Musical in Murcia
January 30, 2025 - February 2, 2025    
All Day
From the silver screen to the stage, via a big silver bus, Priscilla, Queen of the Desert comes to Murcia with the Spanish stage show [...]
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