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An AI chatbot will be implemented in Benidorm to help communication between residents and tourists

Chatbot

A chatbot that is assisted by artificial intelligence (AI) to enhance communication and access to resources and services for both residents and travellers, through a regular and harmonised open procedure is proposed by Benidorm Council. The council will advertise this project for tender as part of the initiatives outlined in the “Benidorm Vision 360” Sustainable Tourism Destination Plan. The project’s basic budget is €327,349.58, according to Mayor Toni Pérez.

The mayor of the tourist capital of the Valencian Community stated that the objective of the development of this chatbot is to “provide information and assistance efficiently and accessibly through a conversational virtual assistant, implementing advanced artificial intelligence technologies.”

As stated in the tender documents, this virtual assistant must “provide detailed and up-to-date tourist information on local attractions, events, and services; facilitate interaction with municipal services, ensuring accessibility and multilingualism; integrate with the City Council’s existing digital platforms to optimise the user experience; and ensure informational consistency.” Additionally, it must ensure that this solution is scalable, allowing for its future evolution and integration with other municipal tools.

The mayor emphasised the “improvement in information, experience, and user satisfaction” that this tool will provide to the City Council. A chatbot enables “real-time responses to queries about transport, accommodation, tourist attractions, cultural events, municipal procedures, and environmental information,” providing citizens and tourists with a dependable tool that can be accessed from any internet-connected device.

A variety of languages


It also enables the dissemination of information that is more inclusive, accessible, and multilingual, which is “essential for Benidorm due to the large influx and diversity of tourists it attracts.” Lastly, this tool will also facilitate the advancement of transparency and citizen engagement, as well as its integration with the DTI Platform and other municipal open data systems. This will enable the City Council to refine its tourism, cultural, and environmental strategies by generating metrics and indicators based on user interaction with the ‘chatbot’ and orienting them towards the genuine needs of the community and visitors.

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Costa Blanca

Moldovan mobster arrested in Torrevieja

A 37-year-old Moldovan male has been taken into custody by the Guardia Civil in accordance with an Italian European Arrest Warrant (EAW). Known as “thieves in law,” the detainee belonged to the Russian-Soviet criminal organisation VOR V ZAKONE, which was committed to committing significant crimes.

The arrest happened on February 28th in Torrevieja while Guardia Civil officers were performing a public safety duty. While on patrol, they spotted three people on a restaurant terrace and saw one of them attempting to hide after spotting them. The officers became suspicious of this behaviour and went on to identify him.

After doing technical examinations, the authorities concluded that the person’s Romanian passport, which was of excellent quality, was a fake. After being detained and brought to government facilities, his fingerprints were recognised, proving his identity.

On March 2th, 2022, the Verona Criminal Court sentenced the detainee to 11 years in prison for international criminal conspiracy offences of a mafia nature. The detainee was a member of the VOR V ZAKONE organisation, which was committed to committing crimes against people and property using mafia-style intimidation, threats, and violence.

The man had been hiding in Spain since the sentencing, using fictitious paperwork to evade discovery. To ascertain whether the fugitive has committed crimes in Spain, the Guardia Civil is still looking into the matter.

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The detainee was taken to the Court of First Instance in Torrevieja, where he was ordered to be detained until his extradition to Italy.

The Guardia Civil underlines its commitment to combating international crime and deals another blow to organised crime with this operation.


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Costa Blanca

Alicante to Seville daily with new Ryanair schedule

Ryanair Alicante

During the summer of 2025, Ryanair will run daily flights between Alicante and Seville.

The company plans to connect the two cities on a daily basis from today, March 27th, until October 25th. This year, the connection is strengthened with a flight every weekday, in contrast to the 2024 summer season when the route ran six days a week (with double frequency on Sundays and no flights on Wednesdays). Additionally, Ryanair plans to launch eight weekly flights in April 2025, with the addition of a second daily frequency on Saturdays.

Reaching 125,581 passengers in 2024, the link with Seville, the capital of Andalusia and Spain’s fourth most populous city, saw stratospheric growth. Compared to 2023, when the route carried 58,361 people between the two cities, this number marked a 115% increase.

A potential increase of frequency on the Alicante-Elche and Seville route has not been ruled out, and Ryanair will soon release its 2025–2026 winter schedule. Given the ongoing increase in demand on this route, the Irish airline may be planning to improve connection, as it ran five weekly flights during the previous winter season.


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Costa Blanca

Benidorm could start fining illegal tourist properties by Easter

Spanish Homes

Since the formal transfer of authority is anticipated to take place next week, Benidorm may start immediately fining unlawful tourist accommodations as early as Easter. Marián Cano, the Regional Minister of Innovation, Industry, Commerce, and Tourism, made this announcement as an indication of the advancements made in working with local councils to keep an eye on the tourism industry’s underground economy. The city councils of Alicante, Castellón, Elche, Torrevieja, and Benicarló are among the other municipalities that have stated their intention to take on this responsibility. This progress has already been formalised in Valencia, where the transfer of powers has been completed and all the procedures are prepared for approval next week in Benidorm.

In her response to a parliamentary question, the Nuciera councillor discussed the issue in Les Corts and stressed that the new tourism inspection plan “is not a continuation of the previous one, but rather an improvement that introduces more effective measures, strengthens institutional collaboration, and better responds to the needs of the sector.” She stressed cooperation with local governments in this regard in order to provide “more effective inspections and a swift response to irregularities.”


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Il Trovatore in Torrevieja
February 26, 2025    
20:00 - 22:00
The Municipal Theatre in Torrevieja will be the host to the opera Il Trovatore on Wednesday 26 February, 2025.
Orihuela Medieval Market
February 28, 2025 - March 2, 2025    
All Day
Orihuela hosts a medieval festival every year. The market starts at the Cathedral and has many stalls selling food, drink, souvenirs, artefacts, jewellery, and apparel, [...]
TARAB - Film Symphony Orchestra in Torrevieja
March 7, 2025    
20:00 - 22:00
TARAB - Film Symphony Orchestra will perform a concert of classic film scores in Torrevieja on 7 March 2025 at the International Auditorium. The ecstasy [...]
Classic Car Show in Alicante
March 8, 2025 - March 9, 2025    
All Day
Classic vehicles from well-known automakers like Ferrari and Porsche will be on display in Alicante on March 8th and 9th, 2025. Antic Auto, the International [...]
Fire Station Open Day - Alicante Province
On Saturday, March 8, the Alicante Provincial Council Firefighters Consortium will open its stations to the public and host a number of family-friendly events in [...]
Torrevieja VII International Flamenco Day
March 9, 2025    
19:00 - 21:30
Flamencoflamenco Flamenco FfThe Casa de Andalucia Rafael Alberti in Torrevieja is excited to celebrate the 7th International Day of Flamenco with a wonderful lineup of [...]
Anastacia in Concert in Barcelona
March 12, 2025    
21:00 - 22:30
Anastacia in Concert in Barcelona is something fans of the American singer will be pleased to know, as she is performing in concert in March [...]
Anastacia's Second Concert in Barcelona
March 13, 2025    
21:00 - 22:30
Anastacia in Concert in Barcelona is something fans of the American singer will be pleased to know, as she is performing in concert in March [...]
Anastacia in Concert in Madrid
March 15, 2025    
21:00 - 22:30
Anastacia in Concert in Madrid is something fans of the American singer will be pleased to know, as she is performing in concert in March [...]
Zombie Survival in Orihuela
March 22, 2025    
22:00 - 23:45
The 'Survival zombie' challenge, an interactive event set in several streets, will be held for the first time in Orihuela. Participants will be immersed in [...]
The FRIENDSâ„¢ TV Experience in Madrid
March 27, 2025 - June 29, 2025    
All Day
The FRIENDSâ„¢ Experience is coming to Spain for the first time. Inspired by one of the most popular television series in history, The FRIENDSâ„¢ Experience [...]
Brothers in Band: The Very Best of Dire Straits in Torrevieja
March 28, 2025    
20:30 - 22:30
Dire Straits is more than just a band; it's a legend in the history of modern music from 1977 to 1992. Brothers in Band is [...]
ComarCON in Torrevieja
March 29, 2025 - March 30, 2025    
All Day
On Saturday, April 29th, and Sunday, April 30th, the Torrevieja Sports Palace will host the annual ComarCON'25 event. With free entrance and countless hours of [...]
OST: American Music in Torrevieja
March 29, 2025    
19:00 - 21:00
The Torrevieja Symphony Orchestra is performing a concert of classical music in honour of the great American composers. In what will be one of the [...]
Put your clocks forward
March 30, 2025    
03:00 - 03:00
Events on February 26, 2025
Il Trovatore in Torrevieja
26 Feb 25
Torrevieja
Events on February 28, 2025
Orihuela Medieval Market
28 Feb 25
Orihuela
Events on March 7, 2025
Events on March 8, 2025
Events on March 9, 2025
Events on March 12, 2025
Anastacia in Concert in Barcelona
12 Mar 25
Barcelona
Events on March 13, 2025
Events on March 15, 2025
Events on March 22, 2025
Zombie Survival in Orihuela
22 Mar 25
Orihuela
Zombie Survival in Orihuela
22 Mar 25
Orihuela
Zombie Survival in Orihuela
22 Mar 25
Orihuela
Events on March 27, 2025
Events on March 28, 2025
Events on March 29, 2025
ComarCON in Torrevieja
29 Mar 25
Torrevieja
OST: American Music in Torrevieja
29 Mar 25
Torrevieja
Events on March 30, 2025

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