Costa Blanca

In Elche, complaints against banks and insurers have increased by 50%

In Elche, claims against financial institutions and insurers rise by 50% annually as a result of inadequate information provided at the time of contracting, subpar service, or simply the customer’s failure to carefully read the conditions and believing the coverage does not align with what they agreed to.

Out of almost twenty sectors examined by the Oficina Municipal de Información al Consumidor (OMIC), banks and insurance businesses were among the five most unsatisfied, with 135 and 147 complaints against them, respectively, during 2024. The office head, Torcuato Saavedra, explains some details that cause insurers to misunderstand, like the requirement that the customer cancel a service at least one month prior to the policy’s expiration date. “Unfortunately, consumers are not always well informed or we don’t read everything when signing a contract and we don’t realise it,” he says.

Battle of the numbers

They caution you that the insurer will eventually demand payment of that premium for failing to provide legal notice if you chose to return the receipt instead. Conflicts between the two parties frequently occur here, and many people end up having two insurance plans for a year “because things weren’t done properly,” the technician says. The “number wars” between insurers and the dearth of information some businesses provide to entice customers are additional causes of complaints.

There were 1,971 enquiries and 1,438 complaints filed with the OMIC last year; these numbers are declining, having decreased by almost 20% from 2023. According to Saavedra, this tendency may be explained by the fact that consumers are growing more conscious while making purchases and businesses are getting more professional.

The most criticised are telephone providers.

With a total of 265 complaints last year, telephone companies continue to dominate the complaint landscape, as they have for years. Failure to comply with sales conditions is one of the primary causes. “Because what people don’t know is that when you port your phone number, you’re transferring both your landline and mobile numbers, but internet and television services aren’t ported, and the user has to request cancellation; the company can’t.” Previously, complaints were primarily about mobile phone contracts, but now landlines have issues with related services like internet and television.

Because of this, the office advises users to always ask for a copy and to carefully study contracts, “even if they are very tedious,”

The profile of the plaintiff

When commercial visits to homes were permitted, the elderly were the most common application profile because they felt betrayed at home. The population seeking protection from the OMIC is typically between the ages of 36 and 64, and the range has expanded with the advent of new technologies.

Internet-based purchasing

In a single year, 206 more complaints are categorised as “other goods” by this municipal agency. The office claims that the majority of these complaints centre on disagreements about internet transactions, which are likewise becoming more frequent. In order to make sure that the company they are transacting with on a marketplace is the one displayed on the screen and that it is based in Spain or the European Union, they advise customers to review the legal notice or privacy policy before making a purchase.

Festivity

In honour of World Consumer Rights Day, the OMIC and the Department of Consumer Affairs held an information booth in Plaza de Baix this Friday to provide the residents of Elche with free consumer advocacy, training, and advice.

The area’s edil, Inma Mora, accepted the work I do to address the needs and concerns of both consumers and establishments. Taking into consideration that this space, which has six professionals after being reinforced recently with two more technicians, provides consumers with pautas referring to the regulations in effect at the time of purchase or that must be followed by those products to ensure that the consumer has no issues.

Advice Saavedra explained that the focus of this year’s attention has been on helping merchants and distributing hojas of preceptive reclamations that must have all the establishments at the customers’ disposal.

Discover more from Costa Blanca Daily

Subscribe to get the latest posts sent to your email.

Costa Blanca

Knife fights and beatings: Villajoyosa residents lash out at gangs

The juvenile gangs of Villajoyosa are persistent, which has once again caused concern among certain residents of the municipality. In recent days, they have been observed engaging in fights, vandalising vehicles, and stealing, with some of the incidents involving knives.

Videos of these organisations, which were established by young individuals from the municipality, are currently being shared on social media. They exhibit their members engaging in fights that resemble genuine pitched battles and damaging vehicles.

The town’s residents have disclosed their experiences on social media platforms and have denounced the increasing insecurity that has invaded specific regions of the town.

In the past few days, a gang from La Vila and another from Benidorm have engaged in a confrontation. The video captures the dispute, in which a number of young people are observed striking another individual with punches and knees while they are on the ground.

Another of the most sensational videos is that of two other young people in what appears to be a struggle with a large knife in the Pati Fosc park, which is located just a few metres from the CEIP Mare Nostrum.

These groups have had a particularly severe impact on this neighbourhood, as they have been known to smash vehicle windows, empty fire extinguishers, hurl rocks at windows, and pull down shutters on businesses. This has caused fear among residents and shopkeepers.

The Villajoyosa Neighbourhood Group (GVV), a political party that was established by the merger of numerous neighbourhood groups, has spoken out and shared a series of recordings to condemn the situation.

Residents share their experiences and urge action in the posts.

“Enough of this selfless behaviour. I have been apprehensive about walking the dog since before the end of the year, as I arrive home from work at night. This town is a high-quality tourist attraction and is characterised by its stunning beauty. One resident laments, “The consequences of failure to act are always negative, even for good people.” “Nothing will occur until the death of an individual’s daughter or son,” observes another.

These incidents are in addition to the ongoing vehicle vandalism and another recent mass altercation. One video depicts a gang member jumping from the hood of one vehicle to the hood of another between parked cars.

Quantifications

Robberies and score-settling have become prevalent in the municipal market. In recent months, there have been frequent conflicts between clans and gangs, and on Thursday, numerous pickpockets exploited the area’s activity.

The Villajoyosa Neighbourhood Group has urged the city council to take “urgent action to address this situation” and has sought a more effective and deterrent police presence within the market. In the interim, they strongly encourage residents to exercise utmost caution.

The situation has caused many residents to erupt, despite the fact that it is localised to specific areas of the town. Another user commented, “If the police fail to fulfil their obligations, it is incumbent upon us to take action.”

Nevertheless, a significant number of individuals have disseminated bigoted and xenophobic messages directed at the Muslim community and have linked juvenile delinquency to immigration.

Discover more from Costa Blanca Daily

Subscribe to get the latest posts sent to your email.

Costa Blanca

The ‘hippies’ will reopen their kiosks at Alicante Port for the first time on Friday

The ‘hippies’, who relocated from the Explanada to the Port of Alicante on April 4th, are now counting down to their reopening. On the Alicante port promenade, the new and vibrant stalls are situated between the Fish Market and the children’s park.

The ‘hippies’ kiosks will officially open and begin selling their distinctive artisanal products at 7 p.m. on Friday, April 11th, after more than three months of hard work.

The newly designed stalls, which are reminiscent of South Beach, Miami, feature inspiring phrases, transforming them into another tourist attraction and revitalising the sales locations.

Consequently, the wait is over, and the craft market, which was previously situated on the Explanada, will reopen its stalls “after three months of work and overcoming challenges,” they explain in a statement. They emphasise that “despite the difficulties, we have 15 stalls full of colour, hope, and creativity, offering unique and original products.”

During the day, vendors inform visitors that they can participate in activities for children, such as face painting or balloon sculptures created by a balloon artist, as well as appreciate motivational phrases printed on the stalls.

Transferring from the Explanada

Conflicts between the vendors of the Explanada and the City Council have persisted for several months. The Port Authority has announced that the vendors will be relocated to the Port Market for an initial period of one year, following their unsuccessful search for a new location.

Discover more from Costa Blanca Daily

Subscribe to get the latest posts sent to your email.

Costa Blanca

Torrevieja to host “The Phantom of the Opera”

The iconic musical The Phantom of the Opera, a masterpiece by Andrew Lloyd Webber, is preparing to depart Madrid and travel to various regions of Spain. The celebrated show is preparing to embark on its first national tour in Spanish, which will span over 20 locations in Spain, following a successful residency at the Albéniz Theatre in the capital, which attracted over 300,000 spectators. The journey will commence in Torrevieja and will continue until early 2027.

The introduction of this eagerly anticipated tour will take place at the Torrevieja Municipal Theatre, in Plaza Miguel Hernández. Torrevieja audiences will have the opportunity to witness six performances from June 6th to 9th, 2025, during which the theatre’s galleries will be filled with music, mystery, and magic. The inaugural performance is scheduled for Thursday, June 6th, at 8:00 p.m. Subsequently, there will be two additional performances on Friday, June 7th, at 5:30 p.m. and 9:30 p.m., two more on Saturday, June 8th, at 5:00 p.m. and 9:00 p.m., and a final farewell performance at 6:00 p.m. on Sunday, June 9th.

This rendition of the theatrical classic, which is set in the grand Paris Opera, is faithful to Webber’s adaptation of Gaston Leroux’s novel and features Manu Pilas as the enigmatic Phantom and Judith Tobella as the scintillating Christine. Viewers are transported through the eerie corridors and backstage of this iconic theatre, where an enigmatic figure skulks, causing anarchy and dread.