Costa Blanca
In Elche, complaints against banks and insurers have increased by 50%

In Elche, claims against financial institutions and insurers rise by 50% annually as a result of inadequate information provided at the time of contracting, subpar service, or simply the customer’s failure to carefully read the conditions and believing the coverage does not align with what they agreed to.
Out of almost twenty sectors examined by the Oficina Municipal de Información al Consumidor (OMIC), banks and insurance businesses were among the five most unsatisfied, with 135 and 147 complaints against them, respectively, during 2024. The office head, Torcuato Saavedra, explains some details that cause insurers to misunderstand, like the requirement that the customer cancel a service at least one month prior to the policy’s expiration date. “Unfortunately, consumers are not always well informed or we don’t read everything when signing a contract and we don’t realise it,” he says.
Battle of the numbers
They caution you that the insurer will eventually demand payment of that premium for failing to provide legal notice if you chose to return the receipt instead. Conflicts between the two parties frequently occur here, and many people end up having two insurance plans for a year “because things weren’t done properly,” the technician says. The “number wars” between insurers and the dearth of information some businesses provide to entice customers are additional causes of complaints.
There were 1,971 enquiries and 1,438 complaints filed with the OMIC last year; these numbers are declining, having decreased by almost 20% from 2023. According to Saavedra, this tendency may be explained by the fact that consumers are growing more conscious while making purchases and businesses are getting more professional.
The most criticised are telephone providers.
With a total of 265 complaints last year, telephone companies continue to dominate the complaint landscape, as they have for years. Failure to comply with sales conditions is one of the primary causes. “Because what people don’t know is that when you port your phone number, you’re transferring both your landline and mobile numbers, but internet and television services aren’t ported, and the user has to request cancellation; the company can’t.” Previously, complaints were primarily about mobile phone contracts, but now landlines have issues with related services like internet and television.
Because of this, the office advises users to always ask for a copy and to carefully study contracts, “even if they are very tedious,”
The profile of the plaintiff
When commercial visits to homes were permitted, the elderly were the most common application profile because they felt betrayed at home. The population seeking protection from the OMIC is typically between the ages of 36 and 64, and the range has expanded with the advent of new technologies.
Internet-based purchasing
In a single year, 206 more complaints are categorised as “other goods” by this municipal agency. The office claims that the majority of these complaints centre on disagreements about internet transactions, which are likewise becoming more frequent. In order to make sure that the company they are transacting with on a marketplace is the one displayed on the screen and that it is based in Spain or the European Union, they advise customers to review the legal notice or privacy policy before making a purchase.
Festivity
In honour of World Consumer Rights Day, the OMIC and the Department of Consumer Affairs held an information booth in Plaza de Baix this Friday to provide the residents of Elche with free consumer advocacy, training, and advice.
The area’s edil, Inma Mora, accepted the work I do to address the needs and concerns of both consumers and establishments. Taking into consideration that this space, which has six professionals after being reinforced recently with two more technicians, provides consumers with pautas referring to the regulations in effect at the time of purchase or that must be followed by those products to ensure that the consumer has no issues.
Advice Saavedra explained that the focus of this year’s attention has been on helping merchants and distributing hojas of preceptive reclamations that must have all the establishments at the customers’ disposal.
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Costa Blanca
Man arrested in connection with five fires at La Florida, Alicante

The culprit behind five fires in the Valencian town of Mislata in Alicante has been taken into custody by National Police officers. The fire caused substantial property damage and necessitated medical attention for smoke inhalation.
The National Police were notified of many simultaneous fires that were erupting in multiple spots within the La Florida-La Viña neighbourhood at midnight on March 25th. Personnel from the Alicante Fire Station and members of the Provincial Citizen Security Brigade were also sent to the several locations.
A number of vehicles were also impacted by the fire, which caused significant damage to many of them and entirely burnt one due to the ferocity of the flames, which in every instance had begun in waste containers.
Containers and cars caused the fire to spread to the building façade, putting the occupants of surrounding residences in danger. Firefighters rescued a blind woman who was unable to leave her home, and residents of many residences, including those in a game room, were forced to flee.
Because of the perilous circumstances, the massive volume of smoke, and the spectacular character of the flames, some people needed medical assistance for anxiety attacks and smoke inhalation. The signs of two nearby companies were also materially damaged, as was the façade of these buildings.
The inquiry was taken over by judicial police officers from the Alicante Central District Police Station, who carried out a number of investigations to confirm the timeline and ultimately identify the alleged fire offender.
Officers found the offender in the Valencian town of Mislata after doing the necessary investigation, and he was taken into custody on charges of arson and destruction.
Eleven rubbish and recycling containers worth 17,500 euros were damaged in the fire, along with seven cars, one of which was totally destroyed.
Following police investigations, the 42-year-old inmate was sent before the Mislata Court of Instruction on duty, where he was given an imprisonment order.
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Costa Blanca
First aid training to local police is signed by the Dénia Council and Benidorm Hospital Clinic

Vicent Grimalt, the mayor of Dénia, and Ana Vasbinder, the director of the Benidorm Clinical Hospital, signed a cooperation agreement this Tuesday to plan training exercises for the Local Police in the areas of accident or health-related assistance, prevention, and first aid.
The technical tools required for the training, including a mock defibrillator and a dummy to simulate resuscitation techniques, were also supplied by the Benidorm Clinic Hospital, which has operated in Dénia for three years.
The first term of this arrangement will be four years.
The materials “will be used immediately in the road safety and first aid classes” that the force conducts in the city’s schools, according to Jovi Estruch, Chief Superintendent of the Dénia Local Police. Additionally, the first course that will be offered as a result of this partnership with the HCB is already planned for June.
This partnership with Dénia City Council and the Local Police “is an obligation, but also an honour, in response to the warm welcome we have received from the public,” said Ana Vasbinder, who is also the director of Institutional Relations at Benidorm Clinical Hospital.
“One of our goals as a company is to be part of the social network in the communities where we work, so being able to help police officers improve their care of people is a commitment for us ,” Vasbinder said.
The health centre’s director further underlined that “their actions can often save lives” because the local police are frequently the first emergency services to arrive at an accident scene.
The Benidorm Clinical Hospital was recognised by the mayor for its participation “in this and many other municipal initiatives related to health and sport.”
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A measure supporting the fishing industry is unanimously approved by the Torrevieja Council

As part of the processing of the new European Regulation on the Common Fisheries Policy (CFP), Rosario MartÃnez Chazarra, spokesperson for the Popular Party Municipal Group, presented a motion in favour of the fishing industry, which the Ordinary Plenary Session of Torrevieja City Council approved on urgent grounds on Monday, March 31st. All political parties represented in the City Council (PP, PSOE, VOX, and Sueña Torrevieja) unanimously accepted the resolution.
The urgency is justified by the fact that the European Commission is now holding a public involvement procedure for the CFP regulation’s wording, and the administrative bodies of Member States have until April 21st, 2025, to submit their recommendations.
In Torrevieja, the fishing industry has a significant socioeconomic impact. Because of its significance as a food supply, its long history in the city, its close ties to generations of Torrevieja people, and its role in the landscape and economic activities of our municipality, it is a vital and crucial sector.
In order to guarantee the sustainability of EU fisheries from an environmental, economic, and social standpoint, the Common Fisheries Policy underwent its most recent update in 2013.
In addition to the implementation of other complementary measures like enhanced selectivity, closed areas, and seasons, among others, there has been a notable decrease in fishing effort, which has reached over 40% of fishing days. The Artisanal Coastal Fishing Fleet of the Valencian Community caught 25% more in 2024 than the year before. Between 2023 and 2024, the catch grew from 15,000 tonnes valued at €81.1 million to 19,035 tonnes valued at €94.3 million. It is clear that the Torrevieja fish market played a major role in reaching these catch values.
Despite these numbers, our municipality’s fishing vessels are in a precarious position as a result of recent Council of the European Union decisions that cut the number of fishing days to just 27 annually. This action renders the city’s fishing industry, which creates a significant number of direct and indirect jobs, unviable, despite its enormous social value.
As fishermen in the Valencian Community gathered 150,000 tonnes of trash, mostly plastic, from the Mediterranean Sea last year alone, Mediterranean fishing has substantial ecological and environmental value in our sea in addition to being a major economic, tourism, cultural, and culinary asset for our municipality.
In plenary, it was decided that the appropriate body would encourage the Spanish government to ask the European Commission for all of these reasons:
- A 25% increase in catches was made possible by the extension of the fishing season to 133 days.
* - Since the catch of almost 200 species cannot be dependent on criteria specified for just one, as is the case with hake, there should be greater transparency when determining the criterion for ongoing fishing.
* - Enhance and broaden the standards used to assess the true fishing stock of the entire group of species.
* - When making significant judgements, the industry should be considered, and these decisions should be made quickly. Their way of life cannot be drastically altered annually by a political decision made in December with little warning. Since fishing is also a business activity and should be subject to the same foresight as other economic activities, the procedures for changing the number of fishing days should be made public beforehand, and the regulated term should be 10 or five years.
* - That the time horizon for reaching maximum sustainable performance beyond 2030 should be delayed by limiting the margins of change to no more than 5 to 10% per year rather than the current 70% reduction.
* - Since this rule was designed for Atlantic fisheries, not Mediterranean fisheries, it is necessary to remove the requirement to land fish that are unsuited for sale.
* - Additionally, scientists with expertise in the Mediterranean should implement the Fisheries Commission’s internal recommendations.
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