Costa Blanca

In Elche, complaints against banks and insurers have increased by 50%

In Elche, claims against financial institutions and insurers rise by 50% annually as a result of inadequate information provided at the time of contracting, subpar service, or simply the customer’s failure to carefully read the conditions and believing the coverage does not align with what they agreed to.

Out of almost twenty sectors examined by the Oficina Municipal de Información al Consumidor (OMIC), banks and insurance businesses were among the five most unsatisfied, with 135 and 147 complaints against them, respectively, during 2024. The office head, Torcuato Saavedra, explains some details that cause insurers to misunderstand, like the requirement that the customer cancel a service at least one month prior to the policy’s expiration date. “Unfortunately, consumers are not always well informed or we don’t read everything when signing a contract and we don’t realise it,” he says.

Battle of the numbers

They caution you that the insurer will eventually demand payment of that premium for failing to provide legal notice if you chose to return the receipt instead. Conflicts between the two parties frequently occur here, and many people end up having two insurance plans for a year “because things weren’t done properly,” the technician says. The “number wars” between insurers and the dearth of information some businesses provide to entice customers are additional causes of complaints.

There were 1,971 enquiries and 1,438 complaints filed with the OMIC last year; these numbers are declining, having decreased by almost 20% from 2023. According to Saavedra, this tendency may be explained by the fact that consumers are growing more conscious while making purchases and businesses are getting more professional.

The most criticised are telephone providers.

With a total of 265 complaints last year, telephone companies continue to dominate the complaint landscape, as they have for years. Failure to comply with sales conditions is one of the primary causes. “Because what people don’t know is that when you port your phone number, you’re transferring both your landline and mobile numbers, but internet and television services aren’t ported, and the user has to request cancellation; the company can’t.” Previously, complaints were primarily about mobile phone contracts, but now landlines have issues with related services like internet and television.

Because of this, the office advises users to always ask for a copy and to carefully study contracts, “even if they are very tedious,”

The profile of the plaintiff

When commercial visits to homes were permitted, the elderly were the most common application profile because they felt betrayed at home. The population seeking protection from the OMIC is typically between the ages of 36 and 64, and the range has expanded with the advent of new technologies.

Internet-based purchasing

In a single year, 206 more complaints are categorised as “other goods” by this municipal agency. The office claims that the majority of these complaints centre on disagreements about internet transactions, which are likewise becoming more frequent. In order to make sure that the company they are transacting with on a marketplace is the one displayed on the screen and that it is based in Spain or the European Union, they advise customers to review the legal notice or privacy policy before making a purchase.

Festivity

In honour of World Consumer Rights Day, the OMIC and the Department of Consumer Affairs held an information booth in Plaza de Baix this Friday to provide the residents of Elche with free consumer advocacy, training, and advice.

The area’s edil, Inma Mora, accepted the work I do to address the needs and concerns of both consumers and establishments. Taking into consideration that this space, which has six professionals after being reinforced recently with two more technicians, provides consumers with pautas referring to the regulations in effect at the time of purchase or that must be followed by those products to ensure that the consumer has no issues.

Advice Saavedra explained that the focus of this year’s attention has been on helping merchants and distributing hojas of preceptive reclamations that must have all the establishments at the customers’ disposal.

Discover more from Costa Blanca Daily

Subscribe to get the latest posts sent to your email.

Costa Blanca

Luxury in El Campello: Balinese beds on the beaches

The beaches of El Campello are about to experience a new level of luxury. The City Council’s Department of Beaches and Tourism Infrastructure has granted concessionaires the authority to construct “Balinese beds” on the sand, which are relaxing elements that “add value to the beaches.” This includes the rental of sun loungers and umbrellas on the beaches.

In a statement, the City Council clarifies that the authorisation, which is available to all concessionaires, is always contingent upon the fact that the installation of these elements “does not entail expanding the space granted to them” to install hammocks.

According to the City Council, which is led by Rafa Galvañ, concessionaires who desire to provide these beds, which are typically constructed from wood and are resistant to coastal environmental conditions, may do so without expanding the designated area.

To date, two of these regions have adopted the proposal and have installed Balinese beds in Muchavista that are waterproof, sun-resistant, and simple to clean. These beds are equipped with white side curtains and a custom-made roof that is suitable for machine washing. They have also been treated with fire-retardant and antibacterial components.

The dimensions are 200 centimetres in width, 182 centimetres in depth, and 210 centimetres in height. This furniture is intended to set it apart from other beaches and highlight the sun lounger and umbrella service area, thereby imbuing it with elegance and personality.

Hammock and umbrella dealers must submit a specific request to the City Council to construct these beds. This request must include technical specifications and catalogues of the materials they intend to use.

However, what is the cost? According to the same sources, the concessionaire that commissioned the infrastructure in Muchavista charges €21 per day for two hammocks and a parasol, while a Balinese bed that accommodates three individuals costs €50 per day.

Furthermore, one should consider midday rentals, which would restrict the use and enjoyment of these relaxation facilities to approximately 25-30 euros.

Discover more from Costa Blanca Daily

Subscribe to get the latest posts sent to your email.

Costa Blanca

El Corte Inglés in Alicante now offers sign language services

With the implementation of the SVISUAL sign language video interpretation service, El Corte Inglés in Alicante has made a significant stride towards inclusivity. This service is intended for deaf users of the language. The event presenter clarified that this initiative “reinforces its commitment to service and accessibility so that everyone can receive quality care.” This system was initially introduced in Murcia and has since been implemented in Cartagena, Valencia, and Castellón. It has been further expanded to include Alicante and Elche, thereby concluding its implementation throughout the Valencian Community.

The significance of partnerships in facilitating this advancement was underscored by Santiago Sánchez, the Communications Director of El Corte Inglés Murcia. “This project was initiated as a pilot project in Murcia nearly two years ago, and we have been gradually expanding its implementation throughout the Valencian Community, thanks to the National Confederation of the Deaf’s collaboration and the Regional Office of El Corte Inglés in Levante’s dedication.” He also announced its imminent extension to Castilla-La Mancha. He also underscored that it is “a source of pride that from now on, anyone who visits El Corte Inglés and requires the assistance of a sign language interpreter will have it.”

Carolina García, president of the Federation of the Deaf in the Valencian Community, participated in the presentation to emphasise the recognition of sign language. She stated, “Article 13.4 explicitly states that sign language is the language of deaf people, was created by deaf people, and should be the object of care, respect, and value.” García expressed gratitude to El Corte Inglés for its dedication, describing it as “a perfect example of this accessibility achieved” and expressing his hope that “other companies will follow El Corte Inglés’ example to make their various areas accessible.”

Lidia López, the Councillor for Social Welfare of the Alicante City Council, also attended the event. She emphasised the significance of companies such as El Corte Inglés taking such significant actions, which, as she stated, “eliminate all types of barriers and serve as an example to other companies in the municipality of Alicante and, consequently, in other provinces.”

Employees of El Corte Inglés have received training to comprehend individuals with hearing impairments and use the app embedded on their tablets to communicate with interpreters. The CNS Foundation for the Removal of Communication Barriers, the Federation of the Deaf of the Valencian Community, and El Corte Inglés are collaborating to implement this initiative.

Discover more from Costa Blanca Daily

Subscribe to get the latest posts sent to your email.

Costa Blanca

Five arrests and several car thefts in Alicante during the night of the blackout

The night of the blackout in Alicante was uneventful due to the extensive deployment of National Police officers, who were responsible for ensuring security and preventing looting or vandalism that could benefit from the power disruption.

Although police sources have stated that this type of violation is common and cannot be associated with the power disruption, numerous thefts from vehicles parked on public roads were reported last night.

The Provincial Police Station organised a massive deployment that involved officers from all brigades, in addition to the regular force. During the blackout night, they made five arrests, two for gender-based violence and one for coercing a tenant in a residence.

Additionally, police apprehended a North African male who was transporting a machete in a vehicle. The city of Alicante experienced a reduction in criminal offences as a result of the extensive police deployment.

The robberies affected the owners of a car and a van in the Rabasa neighbourhood, who had their windows smashed early in the morning to take their possessions.

Residents of this neighbourhood have recently reported that drug addicts have been residing there, sleeping in tents. They are willing to consider the possibility that these individuals are connected to robberies and other criminal offences, such as the theft of a bicycle.