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In 2024, the Emergency Department received over 250,000 calls from Alicante

112 Mobile Call

In 2024, the province of Alicante’s Emergency Information and Coordination Centre (CICU) received 259,869 calls from residents seeking emergency assistance or medical attention. This number supplements the 350,958 in Valencia and 79,529 in Castellón that are managed by this agency, which answers to the Ministry of Health. In the Valencian Community, around 690,356 calls were received overall.

The CICU reports that 237,515 calls, or 34.4% of the total, were for a health emergency, and 102,464 calls, or 14.8% of the total, were for a medical emergency. Additionally, 181,549 calls, or 26.2%, were for urgent unsupported and secondary medical transport (between hospitals), and 10.9% of calls were for medical consultations, precisely 75,537. The remaining 101,928 calls, or 14.7% of the total, were related to alerts or consultations on incidents of some kind.

As a result, the number of calls received at the CICUs has increased by 2.4% in comparison to the prior year. Of the 637,756 calls in 2023, 342,641 were for incidents in Valencia, 249,313 in Alicante, and 81,802 in Castellón, according to the data.

Similarly, in 2024, there were an average of 1,886 calls per day in the CICUs, compared to 1,846 calls per day on average in 2023.

In order to address any urgent or emergency health situation that may arise in the Valencian Community, the Department of Health’s Emergency Information and Coordination Centres are manned by medical coordinators, nursing staff, announcers, and health documentation technicians around-the-clock, every day of the year.

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Everyday medical transportation


In order to provide medical transport in response to these emergency requests, the Autonomous Community’s emergency medical trucks were frequently called upon. In actuality, the province of Alicante performed 144,933 services.

Overall, 398,672 transfers were made across the three provinces. In addition to those in Alicante, there are 56,344 in Castellón and 197,395 in Valencia. This averages 1,089 transfers per day. When an emergency occurs, the CICU requests the mobilization of the most appropriate healthcare resource based on the type of emergency, taking into account the priority of the call or the underlying pathology. Thus, for emergency care, the Emergency Medical Assistance Service (SAMU) units performed 68,794 services, representing 188 daily mobilizations.

The Nursing Advanced Life Support (ALS) vehicles performed 5,376 operations, with an average of 15 daily services. For their part, Basic Life Support (BLS) units performed 288,449 calls throughout the year, with an average of 788 calls per day. And in the case of non-assisted transport ambulances, which typically transport patients, they performed 36,053 calls, representing an average of 99 calls per day.

Tips in case of an emergency

The CICU has reminded everyone that in the event of any medical emergency, the emergency number 112 must be called immediately. They insist that it is essential to remain calm and respond quickly and concisely to the brief questionnaire provided by the operators to ensure optimal management of the call. It is also important to provide the precise address of the location of the emergency, indicate the sex and approximate age of each patient, as well as any other known information (illnesses or medical history) in order to facilitate medical care.

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Costa Blanca

Two police officers injured by a distracted driver in Santa Pola

According to the official channels of the force, a severe road accident on Avenida del Mediterráneo in Gran Alacant, Santa Pola, has resulted in the injuries of numerous individuals, including two local police officers.

The accident occurred as a result of a distracted driver at the wheel, resulting in the car colliding with the police vehicle.

The images released show the significant impact suffered by the officers’ vehicle, as well as the frontal damage to the other vehicle involved.

No details have been released regarding the severity of the injuries of those involved, although a message of hope for a speedy recovery has been conveyed to the injured.


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Costa Blanca

Firefighters rescue driver trapped in car on Torrevieja seafront

Firefighters from the Torrevieja fire station rescued a woman after her vehicle plunged off the seafront promenade at 06:07 this morning; emergency personnel responded with the assistance of the local authorities.

The driver, a 79 year old woman of foreign nationality, was driving the vehicle along the promenade when it was involved in an accident. The vehicle plunged down the embankment, a drop of over half a metre and leads to the rocks in the heart of Torrevieja.

The victim was unable to exit the vehicle independently due to the door being obstructed by the rugged terrain, necessitating the arrival of firefighters to the scene. Medical services treated her for minor injuries following the rescue. Cars are only authorised on the promenade for residents.

The local authorities are currently conducting an investigation into the causes.

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Costa Blanca

Alicante couple arrested for trying to defraud lottery winner out of 40,000€ with a fake 6€ ticket

National Police Car

In Alicante, National Police officers have arrested a 37-year-old man and a 42-year-old woman, who are purportedly involved in fraudulent activities. After successfully deceiving the proprietor into believing that the prize was only €6, the suspects attempted to cash in a lottery ticket valued at €40,000.

A citizen lodged a complaint alleging fraud, which prompted the investigation. She complained that she had acquired a lottery ticket and, the day following the drawing, visited a lottery kiosk to determine whether the ticket was eligible for a prize.

The seller informed her that the system was not functioning properly and that she could verify it using her mobile phone after verifying the ticket with the authorised ticket dispenser (POS). The vendor informed her that the ticket had a prize of six euros when she viewed it on the terminal.

For her part, the victim trusted the provided information and accepted the money without suspecting deception. At the same time, the seller retained the lottery ticket.

A few days later, the complainant discovered that the was infact worth 40,000 euros and that she had been deceived. She returned to the stand where she had checked the ticket to claim her prize, and the seller informed her that she was unaware of this and that she had thrown it in the bin.

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Then, she proceeded to the authorised offices of the aforementioned lottery drawings to report the incident. Upon his arrival, she was instructed to submit a complaint regarding the events.

The agents verified that the coupon was indeed a prize after collecting all the information. The saleswoman confirmed on three separate occasions that she had retained the coupon after deceiving the complainant about the prize amount.

The investigation phase also disclosed that the lottery ticket had been attempted to be redeemed by the seller’s ex-partner. However, this was not accomplished due to the fact that the authorised collection offices were aware of the incident and the agents had requested that the payment of the prize be blocked.

The officers were able to corroborate that the seller and the individual who attempted to cash in the winning ticket were both involved in a fraudulent activity as a result of the investigations.

The investigators’ findings confirmed that the two suspects had reached an agreement to collect the winning ticket. They also discovered that the woman, a lottery seller, had deceived them by faking the malfunction of the POS machine and falsely informing the complainant that the prize was six euros.

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Following the investigation and the collection of sufficient evidence to establish their involvement in the events, they were apprehended and charged with fraud.

The courts in Alicante were informed of the situation subsequent to the police investigation.


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