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In 2024, the Emergency Department received over 250,000 calls from Alicante

112 Mobile Call

In 2024, the province of Alicante’s Emergency Information and Coordination Centre (CICU) received 259,869 calls from residents seeking emergency assistance or medical attention. This number supplements the 350,958 in Valencia and 79,529 in Castellón that are managed by this agency, which answers to the Ministry of Health. In the Valencian Community, around 690,356 calls were received overall.

The CICU reports that 237,515 calls, or 34.4% of the total, were for a health emergency, and 102,464 calls, or 14.8% of the total, were for a medical emergency. Additionally, 181,549 calls, or 26.2%, were for urgent unsupported and secondary medical transport (between hospitals), and 10.9% of calls were for medical consultations, precisely 75,537. The remaining 101,928 calls, or 14.7% of the total, were related to alerts or consultations on incidents of some kind.

As a result, the number of calls received at the CICUs has increased by 2.4% in comparison to the prior year. Of the 637,756 calls in 2023, 342,641 were for incidents in Valencia, 249,313 in Alicante, and 81,802 in Castellón, according to the data.

Similarly, in 2024, there were an average of 1,886 calls per day in the CICUs, compared to 1,846 calls per day on average in 2023.

In order to address any urgent or emergency health situation that may arise in the Valencian Community, the Department of Health’s Emergency Information and Coordination Centres are manned by medical coordinators, nursing staff, announcers, and health documentation technicians around-the-clock, every day of the year.

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Everyday medical transportation


In order to provide medical transport in response to these emergency requests, the Autonomous Community’s emergency medical trucks were frequently called upon. In actuality, the province of Alicante performed 144,933 services.

Overall, 398,672 transfers were made across the three provinces. In addition to those in Alicante, there are 56,344 in Castellón and 197,395 in Valencia. This averages 1,089 transfers per day. When an emergency occurs, the CICU requests the mobilization of the most appropriate healthcare resource based on the type of emergency, taking into account the priority of the call or the underlying pathology. Thus, for emergency care, the Emergency Medical Assistance Service (SAMU) units performed 68,794 services, representing 188 daily mobilizations.

The Nursing Advanced Life Support (ALS) vehicles performed 5,376 operations, with an average of 15 daily services. For their part, Basic Life Support (BLS) units performed 288,449 calls throughout the year, with an average of 788 calls per day. And in the case of non-assisted transport ambulances, which typically transport patients, they performed 36,053 calls, representing an average of 99 calls per day.

Tips in case of an emergency

The CICU has reminded everyone that in the event of any medical emergency, the emergency number 112 must be called immediately. They insist that it is essential to remain calm and respond quickly and concisely to the brief questionnaire provided by the operators to ensure optimal management of the call. It is also important to provide the precise address of the location of the emergency, indicate the sex and approximate age of each patient, as well as any other known information (illnesses or medical history) in order to facilitate medical care.

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Costa Blanca

Police arrested a man who sold a niche for 1,500€ that he didn’t own

An individual has been arrested by the National Police in the town of Elche, Alicante, on suspicion of engaging in fraudulent activities. An octogenarian woman had been sold a niche in the town’s historic cemetery in exchange for 1,500 euros. A niche is a small, above-ground space or recess, often within a cemetery wall or structure, where a coffin or urn is placed for burial or storage. As per the municipal registry, the victim was not the owner at the cemetery at the time she attempted to execute the change of ownership.

The investigation commenced following a complaint lodged by an 80-year-old woman from Elche. She met a man through her life insurance broker who offered to lease a niche in the old Elche cemetery for 1,500 euros.

Consequently, the victim met this individual at the same cemetery that housed the requested niche. There, the victim and the man concluded the transfer of the niche and executed a private contract that was signed by both parties, rendering the transfer effective.

The grantor of the niche transferred the deed and other ownership documents associated with it to the victim after the victim paid the agreed-upon amount.

The victim, shortly thereafter, visited the municipal registry of the city to change the ownership. She was told the change was impossible because the person who gave her the property wasn’t the owner.

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The officer who assisted the victim, however, attempted to mediate through a phone contact, despite this. She reported the incident to the National Police after the transferor hung up and ceased answering calls from both the officer and the victim after she explained the case to him.

After conducting the necessary investigations, the officers responsible for the case located and apprehended the suspect for the alleged fraud.

The investigation has been assigned to the Road Safety Investigation Unit of the Benidorm Armed Forces. The driver was subjected to alcohol and substance tests by members of the group, and the area was inspected to collect evidence that would help to resolve the tragic accident that claimed the lives of a family. The driver was apprehended subsequent to preliminary investigations.

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Costa Blanca

Five injured in a two-car accident in Elche

According to the Alicante Provincial Fire Consortium and the Emergency Information and Coordination Centre (CICU), an accident between two vehicles on Avenida Algoda in Elche resulted in the injuries of five individuals: a 30-year-old man, a 19-year-old man, and three minors aged 16 on Saturday, April 19th.

A SAMU unit, an SVB, a conventional ambulance or public transport unit, a command headquarters unit (UMJ), a heavy urban fire department (BUP), a rescue van (FSV), a sergeant, a corporal, and six firefighters from the Elche fire station were dispatched to the scene upon the receipt of the call at approximately 11:35 p.m.

The driver of one of the vehicles was successfully extricated by firefighters (see above.) All of the injured sustained injuries and were transported to the General Hospital in Elche and the Vinalopó Hospital in Elche.


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Costa Blanca

“Drug Supermarket” in Denia closed by Police

Four individuals have been apprehended by National Police officers in Dénia (Alicante) for the “indiscriminate” sale of drugs under the guise of a purportedly legitimate association. Over four kilogrammes of marijuana, cannabis, cocaine, and distribution materials were confiscated during the search.

The investigation began following the identification of a potential clandestine drug trafficking organisation. According to a statement from the police headquarters, the establishment was experiencing a consistent flow of individuals at various periods of the day, despite the absence of any sign or apparent commercial activity.

The officers initiated procedures to confirm the status of the establishment in conjunction with the Judicial Police and Citizen Security Units. They verified that the establishment did not have any activity records registered at the regional level during the inspections.

They also confirmed that the establishment’s basic supplies were registered to someone possibly linked to the criminal community. The association’s manager also had a criminal record.

The police conducted a “discreet” operation that verified the regular sale of narcotics at the establishment. Lines formed outside the establishment to purchase drugs on certain days, “as if it were a genuine drug supermarket.”

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“Once we obtained the necessary judicial authorisations, we conducted a search. The search revealed numerous containers labelled with marijuana, zip-lock sacks containing the same substance, and pre-made homemade cigarettes. Cocaine was consumed in some areas, and some narcotics were hidden in appliances and furniture,” said the police.

The authorities confiscated over four kilogrammes of marijuana, a lesser quantity of hashish, and a small quantity of cocaine. The search resulted in the arrest of two males, aged 42 and 22, respectively.

Despite a court order sealing off the premises, the investigation continued in an effort to identify the remaining suspects. Shortly thereafter, Denia police apprehended two more males, ages 22 and 23.

An alleged offence against public health has resulted in the arrest of the four suspects. Two of the apprehended individuals had prior convictions for comparable offences.

The Denia Court of First Instance has been informed of all the proceedings.

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