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Alicante health centres are restricting phone appointments

GVA SALUT+ mobile phone app

Phone medical care was promoted during the pandemic to conduct pre-screenings for coronavirus cases and provide information about the disease. It subsequently became established as a useful tool to expedite consultations that did not require in-person visits and to relieve congestion in overcrowded health centres. However, in recent weeks, some patients have encountered difficulties requesting a telephone appointment through the Ministry of Health’s app, GVA SALUT+, as this option is not available in some health centres, leaving only an in-person choice.

The regional government explains that this is because telephone consultations may experience “long delays” due to congestion, but denies that this option has been eliminated in any health area. In cases where telephone appointments are not available on the app, patients who wish to be seen by their primary care physician by phone must request it directly from the admission staff at their reference health centre, according to healthcare professionals consulted by this newspaper.

Medical sources explain that in some health centres, telephone appointments have been restricted to certain professionals due to their widespread use and the “frequent” lack of response from some patients when the doctor called. This situation especially affects people who study or work outside their city of origin and cannot attend their health centre in person.

Affected People

“I always made a telephone appointment with my doctor. For example, the other day I had a urinary tract infection, and although I was treated at another emergency room, I usually followed up with my doctor so she could prescribe more medication if necessary,” explains O.P., a patient who has been unable to access this option for at least three weeks.

A similar case is that of V.F., who lives outside his city and needed to process a medical leave after suffering a severe blow that landed him in the emergency room. “I had to go to my health centre in person for the appointment with my doctor,” he notes. Despite these testimonies, the Regional Ministry of Health insists that telephone consultations are still available at all health centres and attributes the incidents to “specific technical adjustments to the schedules.” Furthermore, they emphasise that they consider this resource “very valuable” and that they do not intend to eliminate it.

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Differences between in-person and telephone appointments

Regarding the time difference between in-person and telephone appointments, a notable difference can be observed at some health centres in the province. At the San Blas health centre in Alicante, in-person appointments are available same day with several times to choose from, while telephone appointments are delayed by two weeks.

At the Plaza América health centre, also in Alicante, the telephone option with some professionals does not offer appointments, and at the I de Villena health centre, it is not even available. In Elche, at the Doctor Alberto García auxiliary office, appointments by phone are delayed by almost two weeks.

In-Person

It’s worth remembering that the Ministry of Health has prioritised in-person care over telephone calls in the provinces of Alicante, Valencia, and Castellón in the last month, as part of the new scheduling model implemented by the Directorate General of Primary Care. According to doctors consulted, the new schedules limited telephone consultations to a maximum of six per day, which has significantly reduced their availability.


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Benidorm expects full accommodations to be packed this weekend due to Eurofans

Accommodations in Benidorm (Alicante) are expected to be nearly full, or “technically full,” this weekend due to the popularity of the Benidorm Fest, which has elevated the city to the status of a top-tier tourist destination for Europeans.

As a result, an increasing number of Eurovision fans are flocking to Benidorm to soak up the Eurovision vibe and watch the final on the large screens placed up throughout the town, as well as attend the many Euroclub events.

Israel Martínez, Director General of Tourism of the Generalitat (Catalan Government), revealed that there are “confirmed reservations for the weekend that exceed 85%,” but estimates that they will reach “100% in the city of Benidorm.”

Martínez, who travelled to Basel (Switzerland) with a delegation from the Benidorm Fest, highlighted the “deseasonalising effect” of both the music festival held in Benidorm between January and February, in the middle of the low season, and the Eurovision Song Contest itself, which many tourists choose to enjoy from Benidorm, transforming the Euroclub festivities into “a tourist phenomenon” and increasing hotel occupancy rates.

He also emphasised the “young” nature of the tourists who would visit Benidorm this weekend because of the Eurovision vibe it created in the city. In many cases, they are “new” tourists who were neither known nor devoted to the city but who, thanks to efforts like the Benidorm Fest or Eurovision broadcasts, discover the location and “get hooked,” he said. In reality, he emphasised that the Benidorm Festival and Eurovision are, in terms of visitor occupancy, “two phenomena that feed off each other and are closely linked” to the city.

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The Benidorm Fest delegation has organised a gala for this afternoon at 8 p.m. in Basel to promote the Benidorm festival and attract a European audience for the next edition.

According to Benidorm’s Head of Major Events, Jesús Carrobles, the 300 available seats for the gala have been totally sold out. While many Eurofans in Basel have shown interest in attending, the venue is currently “full.”

This event, in addition to advertising the upcoming edition of the Benidorm Fest and tourism sites in the Valencian Community, will feature performances by previous editions’ performers, including Mawot, Kuve, and Kingdom.


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Six-year prison sentence for sexual assault of young woman upheld in Elche

The owner of a bar, sentenced to six years in prison for a sexual assault committed in his business against a 36-year-old drunken client, will remain in prison after the Criminal and Civil Chamber of the TSJ dismissed the appeal filed against the sentence of Section XI of the Elche Court that found him guilty, and sentencing him to a supervised measure for ten years to be executed once the sentence is served and not to approach the victim within 500 metres of the same.

The events took place in the early morning of May 31st, 2023. Hours earlier, the victim, her father, and some friends had gone to a bar after supper at another location, where they had consumed many glasses of wine and an alcoholic cocktail. She was enjoying a beer with her father when the incident occurred, and he then left. The proprietor and defendant in these proceedings then served her another one without her asking, at a table where she sat with three others. Finally, the young woman was left alone, and the bar closed. At the moment, the young woman was under the influence of alcohol, according to the verdict.

The owner opened the door again and asked her inside. “Taking advantage of the drunkenness she was in, which prevented her from effectively defending herself, and despite her telling him not to do that, the defendant knocked her to the floor and, saying ‘ I have to do it, I have to do it, ‘ he placed himself on top of her, without (the woman) being able to do anything to prevent him, other than putting her hands in front of her, as if trying to push him away,” as well as sexually assaulting her and ejaculating inside He then provided two beers and one to the woman, adding whisky and they both left the premises. He attempted to kiss her, but she declined.

The defence used security camera footage to dispute the victim’s testimony and determine that the evidence was misconstrued, claiming that the young woman was not inebriated. The Supreme Court rejected this claim, citing its own decision from Section XI, which stated that “viewing the recording allows us to corroborate the facts.” We can see that the complainant is not in very good shape, staggering, how she enters with her after closing the door, how the accused disappears from the screen and reappears without trousers (…) Also, as they say farewell, she rejects the accused’s kissing attempts.”


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A young man is beaten, robbed, and then fled on the Muchavista promenade in El Campello

In a joint operation by the Local Police and the Guardia Civil, three young males were arrested for attacking and robbing a young guy walking along El Campello’s Muchavista promenade.

According to municipal sources, security officers were mobilised after getting a phone call from a neighbour informing them of the event, which occurred around 3:15 a.m. Wednesday, May 14th.

The homeowner of Avenida Jaume I told the local police that she had witnessed three young males attacking and taking the things of another man as he walked along the Muchavista seafront towards the town centre.


According to the same sources, the young man continued on his route after being attacked, despite being in pain and terrified, while the perpetrators walked towards Alicante.

A few minutes later, a local police patrol found the victim near the Guardia Civil barracks. Civil Guard officers treated the young man after he sobbed and explained what had happened, while local police proceeded to Paseo de Muchavista.

They noticed four persons walking fast through the tunnel that connects the promenade to Calle Velázquez. The chase commenced, and considering the number of people to be pursued, a Civil Guard patrol was called for assistance.

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After everyone was detained, a local police officer discovered the stolen things (including their cell phone) in the sand, which they dropped as they noticed the patrol car approaching.

The Guardia Civil responded swiftly to the victim, who recognised the perpetrators. The three males were detained for robbery with violence and assault.

According to the young man, one of the inmates grabbed his neck and threw him to the ground before beating him, while the other two immobilised him and took everything he was carrying.

The fourth individual engaged was a woman who did not directly participate in the acts and was therefore not detained.

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