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Alicante health centres are restricting phone appointments

GVA SALUT+ mobile phone app

Phone medical care was promoted during the pandemic to conduct pre-screenings for coronavirus cases and provide information about the disease. It subsequently became established as a useful tool to expedite consultations that did not require in-person visits and to relieve congestion in overcrowded health centres. However, in recent weeks, some patients have encountered difficulties requesting a telephone appointment through the Ministry of Health’s app, GVA SALUT+, as this option is not available in some health centres, leaving only an in-person choice.

The regional government explains that this is because telephone consultations may experience “long delays” due to congestion, but denies that this option has been eliminated in any health area. In cases where telephone appointments are not available on the app, patients who wish to be seen by their primary care physician by phone must request it directly from the admission staff at their reference health centre, according to healthcare professionals consulted by this newspaper.

Medical sources explain that in some health centres, telephone appointments have been restricted to certain professionals due to their widespread use and the “frequent” lack of response from some patients when the doctor called. This situation especially affects people who study or work outside their city of origin and cannot attend their health centre in person.

Affected People

“I always made a telephone appointment with my doctor. For example, the other day I had a urinary tract infection, and although I was treated at another emergency room, I usually followed up with my doctor so she could prescribe more medication if necessary,” explains O.P., a patient who has been unable to access this option for at least three weeks.

A similar case is that of V.F., who lives outside his city and needed to process a medical leave after suffering a severe blow that landed him in the emergency room. “I had to go to my health centre in person for the appointment with my doctor,” he notes. Despite these testimonies, the Regional Ministry of Health insists that telephone consultations are still available at all health centres and attributes the incidents to “specific technical adjustments to the schedules.” Furthermore, they emphasise that they consider this resource “very valuable” and that they do not intend to eliminate it.

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Differences between in-person and telephone appointments

Regarding the time difference between in-person and telephone appointments, a notable difference can be observed at some health centres in the province. At the San Blas health centre in Alicante, in-person appointments are available same day with several times to choose from, while telephone appointments are delayed by two weeks.

At the Plaza América health centre, also in Alicante, the telephone option with some professionals does not offer appointments, and at the I de Villena health centre, it is not even available. In Elche, at the Doctor Alberto García auxiliary office, appointments by phone are delayed by almost two weeks.

In-Person

It’s worth remembering that the Ministry of Health has prioritised in-person care over telephone calls in the provinces of Alicante, Valencia, and Castellón in the last month, as part of the new scheduling model implemented by the Directorate General of Primary Care. According to doctors consulted, the new schedules limited telephone consultations to a maximum of six per day, which has significantly reduced their availability.


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Costa Blanca

Elche offers short hot air balloon rides

The Department of Tourism of Elche City Council will provide hot air balloon flights on Saturdays as part of the city’s celebration of the Jubilee Year. Irene Ruíz, the city’s councillor, stated that this initiative “will provide tourists and residents with a distinctive perspective of our Palm Grove, a World Heritage Site, while also providing them with the opportunity to experience the excitement of a balloon ride.”

Commemorating the Jubilee Year, this novel activity will be accessible beginning on Saturday, April 19th. To reserve your appointment, you must register on the www.elche.es/englobo website. The price is just 3 euros to make it affordable for residents.

The Candalix parking lot, situated adjacent to Paseo de la Estación, will host the hot air balloon, which will be custom-branded with the slogan “Elche, heaven on earth,” every Saturday from 8:00 p.m. to 10:00 p.m. The ride will be conducted in four-person groups.

Tourism Councillor Irene Ruíz asserts that this initiative “will provide a distinctive perspective on the Palmeral.” The initiative will be available until November 1st, the end of the Jubilee Year. Ruíz stated, “Our objective is to symbolically communicate the essence of Elche, and this product is also a tourist attraction that will enrich the visitor’s experience.”

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Businesspeople swindled out of more than 3,000,000€ in Alicante with fake international loans

Five members of a family in Alicante, Madrid, and Almería have been apprehended by the Guardia Civil. Investigators allege that they are part of a criminal organisation that defrauded merchants of over three million euros by promising fictitious international loans. Four victims have been identified by investigators; however, they believe that there are more than twenty.

Agents searched the family properties, which included a luxury residence in one of Alicante’s most exclusive residential areas and a storage room. Agents confiscated vacuum-packed cash during the search (pictured.)

The operation led to the seizure of a luxury vehicle, numerous bank accounts, electronic devices, and documentation related to the fraudulent transactions, in addition to nearly €27,000 in cash. The seizure of movable and immovable property, including a residence valued at over €2 million, was also requested.

The operation was initiated at the end of last year in response to a complaint from a merchant who had been defrauded of over 70,000 euros while applying for a supposed international loan of one million euros. This complaint revealed a criminal network with numerous victims in various provinces of Spain and even abroad. This initial complaint was succeeded by another, which claimed that a company that had submitted an application for a six million euro loan had been defrauded of over 600,000 euros.

Entrepreneurship recruitment


Entrepreneurs who were unable to obtain conventional financing sought alternatives in international private capital, so the organisation recruited them. A network of recruiters, often unaware of the scam, established the initial contact.

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The organization’s members subsequently created fraudulent documents, advertised their services in offices located in reputable business districts, and scheduled appointments with a legitimate notary in Paris. The notary, who was unaware of the scheme, merely verified the signatures.

The victims were requested to pay additional amounts, citing bureaucratic or financial complications, after they had already paid the initial fees for management, broking, insurance, or purported international taxes. They never completed the transfer. The fraud was discovered by some victims after they had made multiple payments.

Currently, we have identified four casualties, but we anticipate that the total number of victims could exceed twenty. The economic loss is expected to exceed three million euros. The provinces of Alicante and Almería are the primary locations of those affected.

The married couple who were considered the ringleaders of the scheme were among those detained, and they were already apprehended in 2022 for similar offences during a police operation. The individuals involved in the scheme were able to maintain a high standard of living. The man allegedly violated the order to depart the country on numerous occasions to conduct transactions associated with the scam, including signing at a notary in Paris and collecting cash. Additionally, the other suspects received comprehensive training and were responsible for specific tasks within the conspiracy, including recruiting, translating, and preparing legal documents.

The Urban and Economic Crimes Team of the Alicante Judicial Police Unit conducted the operation with the assistance of the Technological Investigation Team of the same command.

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Homeless man sentenced to 11 years in prison for murder

A 59-year-old man has been sentenced to 11 years in prison by the Provincial Court for striking a man, also a vagrant with a sock containing a stone, resulting in his death.

The accused also resided in a residential area that was frequently visited by homeless individuals, which was situated adjacent to the José Rico football stadium Perez in Alicante.

In the transient settlement area, the defendant and the victim were present when the incident occurred at approximately 3:25 a.m. on December 8th, 2023. Both individuals allegedly engaged in an argument for unknown reasons. During the altercation, the convicted man used a sock containing a stone to strike the victim on the head and other parts of his body.

The victim sustained multiple traumas as a result of the strikes, necessitating his transfer to the General Hospital of Alicante for medical attention. He remained there for sixteen days.
He was initially admitted to the intensive care unit (ICU) and subsequently transferred to the Royal and Holy Hospital of Charity of Cartagena in Murcia, where he passed away a few days later.

The defendant admitted to all of the facts and accepted responsibility during the trial.
In addition to the 11 years in prison, the sentence includes five additional years of supervised release and a compensation of 25,653 euros to the Valencian Service of Health for expenses associated with your medical care. Additionally, it requests an additional 10,442 euros from the Murcian Service of Health.

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