Usage of Alicante’s “Pick up by Appointment” of unwanted household goods increases by 29%

Thanks to Netial’s appointment-based service, a total of 2,561 items were collected from the streets between January 19th and February 19th by the Alicante City Council and Netial, the company that provides the cleaning and refuse collection service. This figure is in stark contrast to the 1,981 items that were removed in December, a 29% increase. The “Let’s Make Alicante Cleaner” campaign, which was initiated on January 16th, was intended to involve the public in the maintenance of Alicante’s public spaces and streets. Subsequently, this figure was achieved.

Manuel Villar, the Councillor for Street Cleaning and Waste Management, expressed his appreciation for the “positive response to the campaign and the collaboration of the people of Alicante on such a necessary issue as requesting the collection of belongings from Netial via WhatsApp on the website www.tuhacesalicante.com, which has had a great influence on the awareness campaign we are running.”

The collection of possessions increased by 29% from 1,981 in December to 2,561 in February through Netial’s notification or appointment service, as compared to December 2024.

This service is designed to prevent the abandonment of personal belongings in dumpsters or on the street, thereby maintaining the cleanliness of municipal streets and preventing large objects from obstructing public spaces.

Using this appointment-based service, the City Council and Netial removed 23,036 items from public streets in 2024. The total number of items collected on the street without an appointment is significantly higher. Consequently, one of the primary objectives of this campaign is to motivate residents to utilise this service more frequently and to refrain from leaving furniture and appliances on the street without any prior notification.

Contact via telephone or text message

This service is a specific emphasis of the “Let’s Make Alicante Cleaner” campaign, and it is available to citizens at no cost for the disposal of furniture, appliances, mattresses, or any other large items.

In reality, one of the messages and its corresponding poster pertain to the collection of belongings and refer to the appointment service for the collection of belongings. The poster includes the telephone number to contact via WhatsApp: 670 086 411. Additionally, this service may be accessed by dialling the toll-free number 900 729 729.

Netial offers the service on a daily basis, and the procedure is straightforward. The initial stage involves sending a WhatsApp message or making a phone call, while the subsequent step involves processing the request. The date and time of collection will be determined during this phase. Please be advised that items must be deposited in the adjacent container on the street, which is provided by the citizen, between the hours of 9:00 p.m. and 11:00 p.m. on the designated day.

Citizen collaboration

Netial is requesting public assistance to prevent the obstruction of access to the container by objects that have been deposited in its vicinity.

“The free household goods collection service is an efficient solution for managing this type of waste, while also promoting the habit of caring for one’s environment,” according to the company that provides cleaning and refuse collection services in Alicante.