Nearly 40% of people that reported having reported an incident, said the existing approaches were neutral. The majority of responders live in Santa Pola and are over the age of 36.
It is worth noting that more than 60% of respondents believe that the best way to report incidents is through a mobile app that is standardised for all types of incidents. This citizen preference aligns with the Mayor’s Office guidelines and municipal technical criteria.
As a result, the City Council has decided to put out a tender for the delivery of a municipal incident management mobile app that would allow any form of event on public roadways to be reported quickly and effectively.
It will provide ancillary services like municipal announcements
The future app will not only have an event reporting system with two-way tracking and response, but it will also provide additional services such as municipal announcements, emergency alerts, local news, important phone numbers, facility hours, links, and any other services considered appropriate.
This effort is part of the Santa Pola City Council’s dedication to transparency, modernising public services, and better communication between administration and citizens.
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